Neo4j Customer Portal: General Navigation

As an Authorized Contact, the Neo4j Support Portal provides access to self-serve content and expert assistance.

 

Manage Cases provides the following capabilities

 

• Search for content

• View existing Project details

• Add new Authorized Contacts

• Submit new Cases

• Update Cases

• Add Case CC entries

• Close Cases

• Reopen Cases

 

 

• • • To search for content enter criteria to find existing cases and Knowledge Base Articles for self-serve support. Search results are organized by objects. This allows you to review the Knowledge Articles and Cases that hold the search criteria in the subject, description, or a post.

 

 

 

• • • To view existing Project details click the appropriate Customer Project Profile entry

 

 

• • • To add new Authorized Contacts to the project please see the Add Contact to Project KA.

 

 

• • • To Submit new Cases click the appropriate Get Enterprise or Get Aura Support button. Additional detail on the case creation process can be found on the Customer Portal: Enterprise & Cloud Services Support or Customer Portal: Aura Support knowledge articles.

 

 

• • • To Update Cases to existing cases can be performed by clicking the appropriate Project entry, selecting the appropriate case (or View All to provide the full list of historical cases), and clicking Share an Update or the Share button.

 

 

 

 

 

 

• • • To Add Case CC Entries, both Authorized Contacts and interested stakeholders, select the Add CC To Case

 

 

 

• • • To Close Cases select the Close Case tab

 

 

 

• • • To Reopen Cases select the Reopen Case tab

      • If the case has been closed for more than 7 days a new case will be generated with all of the original case detail and history.