Getting Started with Neo4j & your Onboarding Team

We are delighted to have you as a Neo4j customer!  We would like to welcome you aboard and help you realize value from your Neo4j investment as soon as possible.  This article provides you with guidance and links to essential information and resources to help you get started with Neo4j.  It also contains information on how to effectively leverage Customer Success, Support and Professional Services teams to ensure you are achieving your goals with Neo4j.

Neo4j Onboarding Resources

An Onboarding Manager (OM) or a Customer Success Manager (CSM) is assigned to you to assist you in the onboarding process until your initial deployment goals are met.  Work with your OM or CSM in the touch points throughout your customer journey, and use this guide as a reference.  We are prepared to advise you with technical expertise and best practice using and adopting graph technology to your use case and to support you solving your business challenges.

 

You, as the customer, set your goals and define what your Neo4j deployment definition is.  You also set your priorities and manage the project per your needs.  Neo4j would like to understand your target deployment timeline so that we can best assist and guide on the Neo4j graph database implementation aspects of your project. 

 

We propose the following touch-points and activities that are coordinated by the Onboarding Manager, to help you achieve your deployment definition.  Work with your onboarding manager to adjust to a plan that works for your project.

 

 

We highly recommend that you work with your Onboarding Manager or Customer Success Manager to build on our partnership, and help us support your goals.  You may Opt-Out if special circumstances apply to your project.

Neo4j Technical Guidance in the Customer Journey

Customer Success Office Hours

This is a monthly technical session for customers to ask questions to a panel of experienced Customer Success Architects.  We cover a number of topics in the session including:

 

• New Feature Demos - Get insight into the latest features of Neo4j

• Best Practices - Data modeling, Cypher query tuning, memory sizing, monitoring, clustering internals, storage and recovery, etc.

• Live Q&A - Bring your questions and get actionable answers. Submit your questions on slido.com

• Tips & Tricks - Graph Data Science, upgrades and migrations, connectors, plugins, and more

• Community Insights - Hear questions, and get the answers posed by other customers and users

 

The Customer Success Office Hours are scheduled for every third Thursday of the month.  Timing may vary.  Register here to attend the Customer Success Office Hours.  Q&A is handled via Sli.do and each monthly Sli.do is provided a day or two before the session to allow questions to be asked prior.

Technical Health Checks

A Technical Healthcheck is an analysis of your Neo4j DBMS environment to highlight insights and actionable recommendations to improve the health and efficiency of your system.

 

 

Request a technical health check by contacting your Customer Success representative (cs@neo4j.com).  We will invite you to provide details of your environment or specify your AuraDB that you want us to review.

Technical Discovery

The Technical Discovery is a technical workshop with a Customer Success Architect to review a topic of interest to you and where we can provide some guidance and best practices.  It will help your technical team to have a dialog with a Neo4j subject matter expert.  It serves to provide you with guidance and options on how to plan for or approach a technical implementation of Neo4j.

 

However, there are some things that we do not cover in a Technical Discovery workshop.

• It is neither a replacement nor an extension of Neo4j Customer Support. For issues or concerns related to the Neo4j platform, a support case is required.  

• We do not touch code or provide any deliverables.  It is strictly a discussion between a CSA and the customer's technical counterparts.

• It is not comparable to a paid Professional Services engagement, which involves a clearly defined scope, deliverables, and is governed by a services agreement.

Professional Services

Professional Services are available as a paid service for any number of engagements.  Neo4j’s professional services consultants bring a wealth of experience and expertise to support any projects.  Professional Services includes training, bootcamps, solution audits and/or solution developments.  Contact your account executive or customer success representative for inquiries about our Professional Services.

Neo4j Contacts

You will interact with a number of representatives at Neo4j as a part of your Neo4j journey. 

 

• Primary contact is your Account Executive. 

• Customer Success is generally available through the cs@neo4j.com email.

• Specific Customer Success roles are:

  • Onboarding Manager - Designated role to support your onboarding process

  • Customer Success Manager - Designated role to support your ongoing engagement with Neo4j.

  • Customer Success Specialist - Contact for any request or question to Neo4j outside of support.

  • Customer Success Architect - Technical advisory role and Neo4j subject matter expert.

• Neo4j Customer Support is accessible through the Neo4j Support Portal.

• A Renewal Manager will be engaged during the license renewal process

 

In addition to the above, you may at times interact with these roles:

• Sales Engineer - Technical pre-sales advisor and Neo4j subject matter expert. 

• Aura Sales Specialist - Commercial specialists for Aura managed services.

• Professional Services Manager / Professional Services Engineer - Neo4j consulting services requiring a commercial engagement.

• Customer Advocacy - Contact for collaboration with Case Studies and Third Peer Reviews.