Neo4j Customer Portal Resources for CustomersResources to help customers navigate the new Support PortalAug 21, 2025Knowledge
Article DetailsDetailsHelp DetailsAs announced via email to all customers, we have been actively working to enhance and expand functionality to the Neo4j Support Portal. Each Neo4j Authorized Contact will receive a welcome email from salesforce@neo4j.com inviting you to login to the new portal. Once you have received the welcome email, If you already have an existing account, this will automatically work on the new Neo4j Customer Portal. As a Neo4j Authorized Contact, the Neo4j Support Portal provides access to self-serve content and expert assistance. We want to share several resources that highlight some of the features and navigation options on the new site. Additional resources will be added with every iteration of improvements and as new topics / questions are raised by customers. Accessing the Support Portal the First TimeHow to Reset MFAPortal General NavigationHow to Create a CaseAura SupportCMS SupportPortal Case ActionsHow to Manage a ProjectHow to Add a Contact to a ProjectKnowledge ArticlesInformationTitleNeo4j Customer Portal Resources for CustomersArticle Created Date3/19/2024, 7:41 PMURL Name27285607481491-Salesforce-Resources-for-CustomersLast Modified Date8/21/2025, 8:37 PM