Upon logging into the Aura console, you might find that the instance you previously created is no longer visible.

There are a few valid and possible causes for what happened to your instance:

 

AuraDB Free tier instances

As part of our AuraDB Free offering, customers can create and utilize an AuraDB Instance at no cost.

However, for any AuraDB Instance that remains inactive without any updates, changes, or write queries for a continuous period of 72 hours, an automated process will pause these instances.

If you don't resume your paused AuraDB Free instance within 30 days, it will be automatically destroyed, resulting in the permanent loss of all associated data, as also shared at the Free instance creation time:

 

AuraDB Free instances are intended primarily for testing, learning, and evaluation rather than business-critical applications, and are treated accordingly.

This is also detailed in our official documentation available here: Aura Subscription Plans.

 

AuraDB and AuraDS Enterprise and Professional Tier instances

Unlike Aura Free, we do not automatically pause or destroy AuraDB and AuraDS Enterprise and Professional Instances. Instead, we provide our customers with the flexibility to pause their instances on demand.
If an AuraDB/AuraDS Enterprise or Pro Tier instance remains paused for more than 30 days,  it will be automatically resumed after this period, according to our policy.

This is to ensure that Aura instances don't miss critical updates.

 

Additional note for Aura Professional Tier instances

If you have purchased Neo4j Aura through a marketplace, check our official documentation under "Aura with cloud provider marketplaces"

If you are unable to access your instance(s) due to incorrect GCP billing changes, please reach out to us promptly through a support ticket to regain access to your instance(s).

Also, non-payment of your invoices may result in the termination of your account (we send multiple reminders).

It is essential to settle any outstanding payments promptly to comply with the Aura Terms of Service you agreed upon when subscribing to our services. These terms are explicitly outlined by us and accepted by you during the service registration process.