For any support queries, we recommend first consulting the Aura documentation and the knowledge base for continuously updated content.
 
For further help, please reach out to the Neo4j Community (as this help is community-driven, no guarantees can be made around answers), and someone may be able to assist you (multiple options):

• For longer posts and discussions, we recommend the Community Forum
• For shorter queries, the Discord Server is a good place to start.

For more formal support channels, please check out our paid-for offerings, Neo4j Aura Professional and Neo4j Aura Enterprise.

FAQ:

Are there any size limits on Free Tier instances?

Free Tier instances have limits on the number of Nodes and Relationships.
You can create up to 200,000 Nodes and 400,000 Relationships.
 

Will my free instance expire?

You get 1 forever free AuraDB Free instance, no Credit Card required, and you can replace and load datasets after creation to continue learning.
Inactive Free Tier instances will be paused after 3 days. You can resume a Paused Free tier instance from the Aura Console.
A paused Free Instance will be deleted after 30 days, and you won't be able to restore/recover its data.
 

When is a Free Tier instance considered inactive?

A Free tier instance is considered inactive when there have been no write queries for 3 days.
Read queries are not considered activities.
 

Is the data backed up in Aura Free Tier automatically?

Aura Free Tier does NOT  have an automatic backup feature.
Snapshots are taken on-demand only, and only the latest snapshot is available for download / restore.